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Shipping & Returns

Shipping Policy

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All UK orders are shipped with DPD, Royal Mail or Evri. All orders include a tracking number emailed to you as soon as our trusted couriers have it in their hands! 

The deadline for same day shipping is 3pm UK time (GMT).

*We only ship within the UK

*Please note workdays are Monday-Saturday not including Bank Holidays

 

EU customers are advised to order via the EU store to ensure no surprise import duties/taxes.

          


Returns & Exchange Policy

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Keiko Sports UK believe in their products 100%, so should you want to return an item because it is not suitable or faulty then rest assured you can shop with confidence.

  • Products must be returned within 30 days of delivery

  • Products must be unworn & unwashed with all tags/Labels still attached, in their original packaging in a re-saleable condition. 

  • Products must be free of any animal/pet fur/hair dogs, cats, lama or alpaca to name a few

  • If an item is returned to us damaged, worn or in an unsuitable condition we won't be able to give you a refund.

  • All items are inspected on return by a member of our team, before a refund can be issued.

  • Returned items must be in their complete set i.e. Kimono (Gi) jacket and Gi pants should be included together.

  • Exchanges must be done within 30 days of delivery

  • If your exchange cannot be completed due to unavailability of stock a refund will be issued.

  • If you ordered multiple items you can return any of the items individually or in combination, however, your shipping costs will only be refunded if your full order is returned.

In the unlikely event that you've received an incorrect item or are missing an item from your order, or an item is damaged, please email our Customer Service Team on info@keikosports.uk and we will be happy to assist you.

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